What are your opening times?
|Monday||8.30am – 5.30pm|
|Tuesday||8.30am – 4.00pm (Admin only from 12pm)|
|Wednesday||8.30am – 6.45pm|
|Thursday||8.30am – 6.45pm|
|Friday||8.30am – 5.00pm|
The telephone lines open at 9am each weekday morning.
The Practice provides extended appointment times from 6 – 6.45pm on Wednesday/Thursday for working patients.
Morning and Afternoon surgeries are by appointment only with emergency slots available each day.
Tuesday: 11am – 12 noon by appointment only.
Our Health Visitor also has appointments are available on a Thursday afternoon, these are available by contacting H/V direct on 07786174178 by text Mon – Fri 8.30 – 4.30pm.
How to I register with the Practice?
If you wish to register with the our Practice, you must attend in person at the reception desk. Please allow at least 15 minutes so that you can complete all your registration details.You will then be offered the first available appointment to see a Doctor. Your acceptance to be included on to the Practice list is at the discretion of the Doctor, and you must also meet the NHS entitlement criteria. If the GP is unable to accept you on to the Practice list you will be given a reason why your request to register has been declined.
How do I request a House Call ?
These are for people who are too ill or frail to attend the Practice. If you are unable to come to the Surgery, please call 0141 339 7869. You must give the receptionist as much information as you can, this is very helpful to the Doctor so he/she can assess the nature of your condition. The receptionist will pass these details to the Doctor who is on call. The Doctor will then contact you to discuss your request. It is important that you give the receptionist your contact number.
Please help us by requesting any house calls before 10am.
How do I make an appointment?
You can do this by either phoning the appointments line on 0141 339 7869 or in person at the reception desk.
- You can request an appointment by telephone or at reception.
- If the appointments are full, and you feel that you have a medical condition that cannot wait, until the following morning or /afternoon then you will be given a time to attend by the receptionists to see a Doctor.
Can two or more people use one appointment to see the Doctor?
No, when you arrange your appointment it is only for you, if you wish an appointment for another family member you must ask for another appointment to see the Doctor.
What happens if I am late for my appointment with the Doctor or Nurse?
If you are late you will only be seen at the discretion of Doctor or Nurse. If you are not seen you will need to re-appoint, after that day.
Why can’t I see my Doctor of choice sooner?
This is because either your Doctor of choice is on holiday or absent due to ill health, or more frequently some Doctors may have a higher demand rate from some patients to be seen by that Doctor.
How to arrange an appointment to see the Nurse?
You can do this either by phoning the appointment line on 0141 339 7869 or in person at the reception desk you can pre-book an appointment with a nurse.
How do I arrange vaccinations for my holidays?
Please allow plenty of time before you travel, this will ensure that as far as possible you will be fully inoculated before travelling. You will be asked to complete a form, once this has been completed and given to the receptionist you will be given a date to collect a prescription for your vaccinations, and the receptionist will advise you when your vaccination(s) will be administered by the nurse. It is very important that you complete as much information as possible on the form, you must include your telephone number so the Doctor or Nurse can contact you if they require more information. Travel clinics are nurse lead, please do not arrange an appointment with the Doctor in relation to travel, unless this has been specially arranged for you at the reception desk.
How do I request information regarding my vaccinations?
Please request this in writing, and address this to Karen Doull, Practice Manager. We charge a fee for this service as our Practice Nurse has to check your medical records for this information. Clerical staff are not permitted to provide this information as they are not qualified to provide a detailed vaccination history for you. It can normally take 3 – 4 working days to complete your request. Requests must be submitted in writing, so we have a signed request by you for our records. For medico-legal reasons e-mail requests are not accepted.
How do I request a Repeat Prescription?
You can do this by:
- Sending in your request via post with a Self-Addressed envelope.
- Via fax on: 0141 334 3207
- In person, and leaving your request in our Prescription mail box.
- Via the form on this website.
How long must I wait for my Prescription?
Your repeat prescription will be available for collection after two full working days. For example requests made after 6pm, weekends or a public holiday, are actioned by the staff on the next working day, i.e ordered Saturday, next working day Monday, your prescription will be ready by Wednesday.
Can I request medication that is not on my repeat list?
Yes, please do so using the same methods as you would for a Repeat Prescription request, the GP will check your request and if approved your prescription will be ready for uplift at the same time as your Repeat medication. If this has not been approved then the receptionist will let you know when you uplift your repeat items, or you maybe contacted by the staff. If your request has not been approved, the Doctor may ask you to arrange an appointment to see him/her to discuss your request further. Please do not use S.A.E. for special medication requests as these may be declined.
Where can I obtain HC2 certificate?
(this is for people who are entitled to full help with NHS charges which includes free NHS prescriptions).
- By calling 0845 610 1110 .
- At your local dental surgery.
- Download HC2 Leaflet
How can I contact the Health Visitor?
You can do this by phoning 00141 339 7869
How can I contact the District Nurse?
You can do this by phoning 00141 339 7869
Can I pay for my Doctors private report or letter that I have requested by switch?
No, we do not have payment facilities for credit/debit cards. The Practice can only accept Cash or Cheques.
How to I make a complaint?
If we are unable to resolve your complaint when you attend the Practice, then you can place this in writing and address this for the attention of the Practice Manager. We will acknowledge your letter, fully investigate your complaint and reply to your letter within 10 working days. You can also arrange an appointment to discuss the matter further with the Practice Manager.
Can I e-mail the practice concerning my medical conditions, or requesting information about my medical records?
We are unable to enter into any communications of a medical nature this is to protect patient confidentiality. For medico-legal reasons we require a signed mandate by the patient in relation to any information held concerning their medical records.
How do I access and get to see my Medical Records?
Please place this in writing to the Practice Manager, who will then contact you and explain our procedure. Please bring at least two forms of identification with you.